Store Policy

General

- Our working days are from Mondays to Fridays, excluding weekends and public holidays.

- We take up to 3 working days to reply all enquiries. Please refrain from double sending your enquiry before the 3 day deadline as this will push your email further down the queue. 

- Please e-mail us at bellyflopdogs@gmail.com for all sales enquiries. 

Ordering

- Please ensure that the correct item(s) have been selected and carted out. We are unable to amend or cancel any orders once they have been carted out.

- We are also not liable if duplicate orders are made.

- Please ensure that the correct address has been input for delivery. For more details, please refer to Shipping & Returns.

- We mail out items on weekdays only, excluding public holidays.

- We are unable to combine orders for shipping. All orders are being shipped out according to order numbers only. 

- We reserve the rights to accept or reject any order(s). 

Payment

- We accept only payment via credit cards. 

- ATM transfers and cash deposits are not allowed. 

- Item(s) are only secured and reserved for you when payment is made.

- Orders will be automatically cancelled if payment is not made within the stated time frame.

- All prices are final upon order check out. Refunds will not be made in the future event that item is listed for sale thereafter. 

Shipping & Returns

- Please see Shipping & Returns for more information.

- All postage fees are to be borne by customer for return and exchanges, unless item is a defect item. 

Discount codes

- Please ensure that you have input the discount code before checking out in order for discount to be valid. No refunds or adjustment to price will be made of orders where discount codes are not entered during the point of purchase. 

- Discount codes are non-extensible. 

- Orders placed using discount codes are not applicable for exchange and returns. 

Measurements

- Measurements may differ by 0.5” to 0.75” as our items, though self manufactured, are still mass produced in a bigger quantity. It is not considered a defect should measurements fall within this range. 

- Colours shown may have a slight variance on different screens. Requests for exchange or return due to differences in colors or hues will be rejected. 

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